Suprema devices are among the leading biometric solutions in the global access control industry. When paired with BioStar 2 software, managing access control systems becomes seamless, efficient, and unmatched. BioStar 2 is a unified access control platform that supports all the Suprema devices, including facial recognition terminals, fingerprint scanners, card readers, and multi-door controllers.
There are several ways to add Suprema devices to BioStar 2, but sometimes connecting a device can be challenging. Devices are connected to the network, and different networks have varying security protocols. Additionally, each BioStar 2 server may have its own security settings, which can create difficulties when trying to connect a device. To effectively overcome these challenges, it’s important to understand all the possible methods for connecting devices to the software. This knowledge will not only simplify the connection process but also help in identifying and resolving any issues that may arise.
Option 1: Search and Add Devices.
This is the easiest and most commonly used method to connect Suprema devices to BioStar 2. With just three simple steps, you can easily add a device:
- Open the BioStar 2 software.
- Navigate to the Device menu.
- Click on the Search button.
When you click the Search button, BioStar 2 scans your network for Suprema devices. If your device is connected to the network and there are no restrictions, it will appear in the search results. All devices with valid IP addresses will be displayed in the list in networks with multiple devices.
You might wonder how BioStar 2 finds the devices. Actually, all Suprema devices transmit UDP signals, which BioStar 2 detects when the Search button is pressed. This is how the system locates devices. However, if network restrictions block UDP signals, you may not see the devices during the search.
Troubleshoot if the Device Does Not Appear while doing Search
There are several factors to consider if your device does not appear in the search results. If this happens, there are a few steps you can follow to troubleshoot and confirm that everything is set up correctly.
- Check the physical LAN connectivity and make sure if the device's LAN is properly connected, you can verify this by looking at the top of the device. If the network cable is securely connected, you will see the proper connectivity indicator. If not, a cross sign will be visible, indicating a connection issue.
- Check Windows Firewall Settings, windows firewall also causes issues sometimes if it's on and not configured properly, to ensure that...
- Open your computer’s Control Panel and go to Firewall.
- You can disable the Windows Firewall If disabling the firewall is not possible, create inbound and outbound rules for ports 51212 and 51211 in the firewall’s advanced settings.
Try Search Again
After verifying the LAN connectivity and adjusting the firewall settings, return to BioStar 2 and click the Search button again. If all configurations are correct and there are no further restrictions, your Suprema device should now appear in the search results.
- Select the device(s) you want to add from the search results.
- Ensure the device status displays OK and the secure mode indicates Connectable.
- Click Add to connect the device to BioStar 2.
If you have multiple devices, all will be listed, and you can add them all at once by selecting all. Once added, the devices will appear in the device list, ready for further configuration.
Conclusion
Search and Add is the simplest and most effective method to connect Suprema devices to BioStar 2. By following these steps, you can quickly connect your devices and efficiently manage your access control system. If the Search option does not work for you, stay tuned for our next guide on alternative methods to connect Suprema devices to BioStar 2.
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